FAQ

Electric Skateboard is super fun,  it is the most portable commuter ever that saves you from long walking to your destination, casual sight seeings tool, and most importantly it also makes the world greener!

When people think of Malaysia they think of bad roads, which is not very suitable for normal skateboards to ride around. Fortunately, the newer generation Electric Skateboards are equipped with larger PU wheels that are soft which is very suitable for most roads in Malaysia!

From Local Warehouse
West Malaysia: 1-2 Days
East Malaysia: 2-5 Days
Singapore: Not Supported

From Supplier Warehouse
West Malaysia: 5-13 Days
East Malaysia: 8-15 Days
Singapore: 6-13 Days

We have tailored our prices to suit the Malaysian fans demand while staying within the guidelines of our supplying partners. We want to bring the fun of riding to Malaysia for the best affordable prices, sharing the fun is our main goal!

Depending on models, usually the charging time ranging from 1-3 hours, and can ride between 7-45 km on a single full charge!

As we are the authorized reseller for Electric Skateboards in Malaysia, we provide Local Supplier Warranty of up to 6 months for some models.

During this period, if there is anything wrong with your board, you can send us a video of the issue, upon verifying, we will dispatch the replacement parts to you for FREE*. 

Similar to most stores, we do not have any in-house repair expertise. After the warranty period, you are still always able to seek us to purchase a spare part*.

* Except for Meepo brand which customers should directly contact Meepo for Warranty & After Sales.
* Warranty does not cover shipping costs for replacement Battery & Motor
* Warranty is only eligible for verified first owner’s request & enquiry

In our warranty policy, the most staple parts of the Electric Skateboards will be covered which are ESCs, Motors, Remote and Batteries. Parts that won’t be covered will be accessories, wheels, and deck. 

We DO NOT cover boards that are either water damaged or physical damaged. 

Warranty starts from the date your order status changes to ‘Delivered’.  The warranty period will depend on your board model.

• Eflow X2 – 6 Months
• Wowgo AT2 – 9 Months
• Wowgo Knight – 5 Months
• Backfire Mini – 6 Months
• Backfire G3 – 6 Months
• Backfire G3 Plus – 6 Months
• Backfire Zealot – 6 Months
• Backfire Ranger X2 – 6 Months
• Koowheel Mini – 1 Month
• Koowheel Gen 2 – 3 Months
• Ownboard W1s/C1s/Mini – 3 Months
• Ownboard All Terrain Series – 6 Months
• Teamgee Sail – 6 Months
• Meepo V3 – 6 Months
• Meepo Mini 2 – 6 Months
• Meepo NLS Pro – 6 Months
• Meepo Campus 2 – 3 Months
• Exway X1 Pro – 6 Months
• Exway X1 – 6 Months
• Exway Flex – 12 Months
• All Accessories – No Warranty

Meepo brand customers should directly contact Meepo for Warranty & After Sales. 
Exway brand customers have the option to directly contact Exway for Warranty & After Sales too.

Goods once sold cannot be Returned or Exchanged here at MY E-BOARD STORE™️.
The only time we will provide Full Refund (E-Board + Shipping Fee) is when customer purchased Shipping Insurance, and that the shipment is lost by the courier during delivery.

Otherwise, we ONLY provide warranty service for Electric Skateboards that are purchased from us as they are wear and tear items like cameras, and mobile phones.